In this digital age, the role of live chat is crucial in the overall customer service toolkit. It offers a platform to interact with customers in real-time, producing satisfaction levels of 73%, in comparison to just 61% for email and 44% for phone.
But your customer satisfaction levels aren’t the ones to benefit, as customer retention improves as well. In fact, more than 63% of the consumers reported that they are more likely to return to a website that has live chat services in place.
So why exactly should you start looking for live chat service providers? Let’s find out.
Businesses save money with live chat
Businesses are always looking for cost-effective customer service solutions. Certainly, live chat can help with that.
In comparison to phone and email, live chat is less expensive to implement. Plus, it offers a host of additional benefits too. Indeed, it’s a superior communication channel, providing real-time customer service, and the opportunity to deal with multiple queries at once, saving labor, time, and, therefore, money for the business.
Customers find live chat quite convenient
Customers find live chat quite convenient due to a plethora of reasons:
- It instantly connects customers with an agent.
- It allows customers to multitask.
- There is almost no wait time.
- It allows customers to save the conversation.
- The purchase-related customer queries may be quickly answered on the spot.
Live chat builds long-term relationships
Live chat is a brilliant way to build long-term relationships with your customers. When customers feel you’re there to listen, bonds are formed, and loyalty comes from that. Zendesk reports that 73% of consumers think that if a company has friendly customer support, they will fall in love with that.
Live chat increases sales
Approximately 83% of the consumers need a certain type of support while they are in the middle of making an online transaction. This is why people prefer to buy from a website that has a live chat service as their queries may quickly be answered. During checkout, live chat support increases conversion rates.
Live chat offers a competitive advantage
How many times have you seen a live chat option available on a website? If you have, was it even online?
Live chat is still a novel thing that many businesses don’t use it. Others fail to offer 24/7 service. Herein lies a good opportunity. Why not gain an edge over your competition by stepping into the breach and offer live chat on your website.
Live chat saves time
One of the best ways of growing a successful business is by amplifying productivity. This is where live chat tools may assist. Envision all the time you can save with live chat. And it isn’t just about the time you save yourself, but for your customers too.
Looking for professional live chat service providers? Contact Chatters. We give you the opportunity to get a head start on your competition. So set up your live offering, and watch your revenue and sales soar sky-high.